Return Policy

1. Return Period

· You may request a return within [7] days of receiving the product (the "cooling-off period").
· Requests made after this period will not be accepted unless otherwise required by law.

2. Conditions for Returns
To be eligible for a return, the product must:

· Remain unused, unwashed, undamaged, and in its original packaging with all tags and accessories;
· Not be customized or personalized (e.g., engraved or specially sized);
· Be accompanied by a valid proof of purchase (e.g., order number or invoice copy).

Special Note: For personal care appliances (e.g., curling irons, hair dryers, etc.), due to hygiene reasons, we may not accept returns if the product has been opened and powered on unless a manufacturing defect exists. Please clearly state this in your policy.

3. Return Process

1. Contact our customer service at [email] or via the website to submit a return request, providing your order number and reason for return.
2. We will review and reply within [2] business days, and issue a Return Merchandise Authorization (RMA) if applicable.
3. Ship the product, along with all original accessories and packaging, to the address we provide, using a trackable shipping method.
4. Keep the shipping receipt for tracking purposes.

4. Return Shipping Costs

· For quality issues or wrong items sent by us: We will bear the return shipping cost (you may pay upfront and we will reimburse it with the refund, or we will provide a pre-paid label).
· For change‑of‑mind returns: The return shipping cost shall be borne by you.
· The original shipping fee (paid at order placement) is non‑refundable unless the return is due to our error.

5. Refund Method and Timing

· After we receive and inspect the returned product, we will process the refund within [7] business days.
· Refunds will be issued to the original payment method (e.g., credit card, PayPal, Alipay, WeChat Pay). Some payment providers may require additional processing time.
· If the product is damaged due to inadequate packaging during return, or if accessories are missing, we may deduct a reasonable depreciation fee or reject the refund.

6. Exchanges

· For exchanges (e.g., incorrect size/color or defective product), please submit a return request and indicate the exchange need in the remarks.
· Shipping costs for exchanges follow the same rules as in Section 4 above.
· If the requested replacement is out of stock, we will issue a full refund.

7. Non‑returnable Items (Exceptions)
The following are generally not accepted for return:

· Customized or personalized products;
· Activated software or digital products (e.g., license keys, electronic membership cards);
· Personal care items that have been opened due to hygiene reasons (e.g., earphones, beauty devices, shavers), unless they have manufacturing defects;
· Clearance/sale items explicitly marked "final sale".

8. Damaged or Defective Products

· If you receive a product that is damaged during shipping or has a functional defect, please contact us within [48] hours of receipt, providing photos or video evidence.
· We will arrange a free replacement or refund and reimburse reasonable shipping costs incurred.

9. Order Cancellation

· You may cancel your order before it is shipped at no extra cost.
· If the order has already been shipped, you will need to follow the return procedure above.

10. Dispute Resolution
If you have any dispute regarding returns or refunds, please contact our customer service first. If unresolved, the dispute resolution clause in our Terms and Conditions shall apply.

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